Legal

Privacy Policy

Product Call  ·  Last updated: June 2026  ·  Effective date: June 2026

1. Who we are

Product Call is an independent product review and evaluation platform based in Australia, operating at productcall.thessaloniki.org.au. We publish free, unsponsored consumer product evaluations for the benefit of the general public. Product Call has no commercial relationships with any manufacturer, advertiser, or affiliate partner.

For privacy-related enquiries, Product Call can be contacted at productcall@thessaloniki.org.au.

2. What information we collect

Product Call collects only the minimum personal information necessary to operate our website and respond to reader enquiries. This includes:

• Contact and submission information — when you submit a product for review via our submission form, we collect your name, email address, the product details you provide, and your reason for the request.
• Email correspondence — if you contact us directly by email, we retain that correspondence for the purpose of responding to your enquiry.
• Website usage data — our website may collect standard technical data such as your IP address, browser type, pages visited, and time of visit. This is collected automatically by our web server and WordPress platform for security and performance purposes.
• Cookies — our website uses standard WordPress cookies to maintain basic site functionality. We do not use tracking cookies or advertising cookies.

3. How we use your information

We use the information we collect solely for the following purposes:

• To process and consider product review submissions
• To respond to reader enquiries and correspondence
• To maintain the security and performance of our website
• To comply with our legal obligations under Australian law

4. How we store and protect your information

Your personal information is stored securely on our web hosting infrastructure, which is located in Australia. We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or misuse.

Product review submissions received via our online form are delivered directly to our secure editorial email address and are retained only for as long as necessary to process your request. Email correspondence is retained for a reasonable period for the purpose of managing ongoing enquiries.

5. Sharing of your information

Product Call does not sell, rent, trade, or share your personal information with any third party for commercial purposes. Your information may be disclosed only in the following limited circumstances:

• Service providers — our web hosting provider and email service provider may have access to data as part of delivering their services to us. These providers are bound by their own privacy obligations.
• Legal obligations — we may disclose your information if required to do so by law, or in response to a valid legal request from a government authority or court.

6. Third party links

Our product evaluations may include links to manufacturer websites, retailer pages, and third-party sources for reference purposes. Product Call is not responsible for the privacy practices of any third-party website. We encourage you to read the privacy policy of any external website you visit.

7. Your rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete personal information
• Request deletion of your personal information, subject to our legal obligations
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at productcall@thessaloniki.org.au. We will respond to all requests within a reasonable timeframe and in accordance with our obligations under Australian law.

8. Children’s privacy

Product Call is a general consumer information platform. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information to us, please contact us immediately and we will take steps to delete it.

9. Changes to this policy

Product Call may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

10. Contact us